We currently only sell products as listed on our website www.fasgro.co.uk

It seems the product you’re looking for isn’t available at this time. However, we are growing and it’s likely we will be increasing our range of stock in future.

If you would like to make a suggestion to add the product to our website, please email your suggestion to service@fasgro.co.uk . We are consistently adding to our website and would be happy to receive feedback.

Although we offer a large range of products on the online shop, the drivers visit whichever shops are local and the range of products hence differs in each shop. So that customers are able to receive products ordered, we give you the option of substitutions.

When you checked out, there was a section which asked whether you’d be happy with substitutions. You ticked the box for these products and so when the exact product was not available, the driver chose the closest product that was in stock. If you do not want substitutions, you have the option to untick this however, that may mean that some items are not delivered.

If the driver has delivered unsuitable substitutes e.g. they have given you a lower amount than ordered, please visit this page: www.fasgro.co.uk/OrderSummary

If you believe that the driver made a substitution that was unsuitable or the substitute was for a lower quality product, please visit this page: www.fasgro.co.uk/OrderSummary

If you are still having problems, you can email us at service@fasgro.co.uk or give one of our customer service team a call on: 02072537862.

If the postcode on your order is incorrect and the order has already been placed, we will need to edit the address and send the order invites to drivers in your location instead.

Please email us at service@fasgro.co.uk with your order number and mention that the postcode is incorrect. We will then act swiftly to make sure your order gets assigned to a driver in your area.

Unfortunately, we cannot change or add to items in your order once it has been placed.  This is because the payment has already been blocked and the order sent to the driver.

If the delivery address is wrong, please email us (service@fasgro.co.uk) or phone 02072537862 and we will try to let the driver know.

We connect you with self-employed delivery drivers who visit a supermarket such as Tesco’s, Sainsbury’s, etc. and shop on your behalf, buy the products and then deliver them to you.

Your delivery driver time to visit the supermarket, buy the products and deliver to you. Of course, no-one is going to do that for free. Therefore, the price you pay is more than the supermarket prices to cover this. The majority of this extra money goes to the delivery driver who may be a taxi driver or a self-employed courier.

As we use crowd-sourced delivery drivers, it can often be very difficult to cancel a delivery as most of the time our drivers will have already set off to buy the items.

If the order urgently needs cancelling you can phone one of our customer service team on 02072537862 as soon as possible so we can try to contact the driver to cancel the order. The sooner you do this, the more chance we have of cancelling the order.

Please detail the incident and email us at service@fasgro.co.uk

We will investigate the situation.

As we use crowd-sourced delivery drivers we are not always 100% sure that one of our drivers will be able to deliver your order, (This is sometimes the case in small towns and villages). If that is the case, the order will be cancelled within 30 minutes of us sending out the order notification to our nearby drivers. Your card refunded and the money will be available in your account immediately. We also log the area, so we know to recruit more drivers in your area for the future.

We only pre-authorise your card and the block are usually released 30 minutes after an order being cancelled.

First, please double check that the money has definitely left your account (check the balance has changed) as online banking can look like there is a minus transaction when there isn’t.

If the balance has changed it could mean that the bank hasn’t released the transaction correctly. To correct this there are 2 options:

1) It will release on its own, usually the next day or definitely within 7 days.

2) Send us an email to service@fasgro.co.uk explaining that you cannot wait for the block to be released and that you would like us to help speed up the process.

If you are still having problems, you can give one of our customer service team a call on: 02072537862.

No, payments have to be done online. Our drivers are outsourced so unfortunately, we would have no way of retrieving the payment from them. Our apologies if this is an inconvenience to you.

You can check if we deliver to your area by visiting our website (www.fasgro.co.uk) and typing your postcode into the front page of the site.

If you a let through to the main website it means we can deliver in your area. If not, there will be a message explaining that we don’t have enough drivers in your postcode to guarantee a delivery.

We have a small range of organic, lactose free and glutton free products available on the website.
All the products we sell are listed on the site, you can do a search for a specific product using the search bar.

If there’s a specific product we are missing and would like to suggest we add it to the website, please email us at service@fasgro.co.uk with your suggestion.

When you place an order on our website or using the Fasgro App, we connect you to a nearby Fasgro driver who will collect your order from a nearby shop and deliver it straight to your door within 90 minutes.

We use crowd-sourced drivers. They are all freelance and we simply connect you to the drivers in your area a little like eBay connects people with sellers.

Type your postcode in the search box on the homepage. If there is a Fasgro driver available in your area, you will be directed through to the product order page. Select which products you want, select when you want the order delivered and then click ‘Checkout’.

Follow the payment instructions to pay for your order. After payment you will be given a 4-digit PIN code (it will also be emailed to you). You will need to give this PIN to the Fasgro driver when they bring your order. Now, sit back and relax, your order is on the way.

We are currently open:

Monday to Sunday: 10am to 10am

We currently only sell products as listed on our website www.fasgro.co.uk

It seems the product you’re looking for isn’t available at this time. However, we are growing and it’s likely we will be increasing our range of stock in future.

If you would like to make a suggestion to add the product to our website, please email your suggestion to service@fasgro.co.uk . We are consistently adding to our website and would be happy to receive feedback.

You are able to order alcohol or cigarettes if you are over 18. If you look under 25, the driver will ask you for proof of age. Only driving licenses or passports are accepted. If you are not able to provide proof of age, the driver will return the products and you may be charged a fee (taken out of your refund) for the cost incurred in returning the products.

Unfortunately, we’re not really set up for gifts yet as there’s the complexity of the PIN (which the driver needs to be given on delivery), and that sometimes orders are not fulfilled due to a lack of drivers.

Yes, it is possible, however it is best to explain in the delivery notes that it’s a gift and to phone after delivery for the PIN. Give your own phone number as the primary one and write in the delivery notes a contact number for your friend in case there’s a problem delivering.

If you purchase your products online, you are entitled to change your mind about your order and return it to us. However, there are some important exceptions to this.

“Our promise”

For Fasgro own-brand products we print “Our Promise” on the label. If you aren’t happy with the product, please write your email to service@fasgro.co.uk or call our Customer Care team on: 02072537862 and we will refund or replace the product.

We don’t accept returns on perishable food items or items which cannot be re-sold for health reasons once unwrapped.

You can cancel the order up to 14 days after the date of delivery. You then have another 14 days to return the items and we have 14 days to process your refund.

For further information, please visit our terms and conditions.

If you are unhappy with the quality of any of the products you have purchased from us, we will happily refund the money back to you or replace or repair the products in line with your statutory rights summarised below.

Please let us know as soon as possible after a fault becomes apparent as your statutory rights to a repair, replacement or refund depend on how long after the delivery you report the fault. We suggest you aim to let us know within 48 hours.

Where possible please retain all packaging. We may ask you for a proof of purchase.

If your product is faulty during its expected lifespan you are entitled to the following:

  • Up to 30 days from purchase: you can get a refund
  • Up to 6 months: if it can’t be repaired or replaced, then in most cases you are entitled to a refund
  • After 6 months: you may be entitled to some money back.
  • Simply write email to service@fasgro.co.uk, along with your receipt or another proof of purchase. It is helpful to us if you also have the packaging to hand.

For further information about your statutory rights, please contact your local Citizens’ Advice on citizensadvice.org.uk or call 02072537862.